In B2B sales, the person sitting across the table from you may be important. But they may not be the person who ultimately decides whether you win. The Person You Meet Is Not Necessarily the Buyer A business purchase can involve people who: identify the problem influence the evaluation use the solution evaluate technical feasibility control or justify the budget negotiate commercial terms manage risk approve the purchase or have the authority to stop it And these roles can sit with different people. Sometimes one person performs several roles. Sometimes several people share one role. The larger and more strategic the purchase, the more complicated this becomes. That is why “Who is the decision-maker?” is often too simplistic a question. A Simple Case Study Consider a company evaluating a new enterprise technology solution. The salesperson initially speaks with the business head who has identified a problem. The business head becomes interested. From the salesperson's perspective...